What is GOOD Customer Service?

In all of my jobs in the past, of course not excluding my current job, ATTITUDE is a crucial factor. It’s one of those “make or break” criteria that can significantly affect your status in the company.

I remember when I worked as an underpaid-overworked (it is important that I emphasize those) nurse in the past, not once did I ever show any horrible attitude to any of my patients nor to their relatives, even if I was provoked or so sick myself with effing cramps and dysmenorrhea while wiping their asses. Well, at least not in their faces.

That was my first job ever and being a nurse taught me not just the skills and expertise in health care but also the patience and respect that are both VERY important in customer service bec obviously, it is still 101% a customer service industry.

I remember there was a time I was going to work with very little sleep and stressed over a break up. I was feeling confused, scared and panicky all at the same time and the break up was all I could think of on the bus going to the hospital, but the moment I stepped in to our station, I knew that I had to focus if I don’t want to fuck up any of my patients’ lives too. I was there to work and to serve these people. I should give them the best care they can get, and I have to say that I am pretty proud of myself for being able to put a line between work and my personal issues.

That was true even for my callcenter stint. I talked to quite a few (lucky me!) @$$holes on the phone and some did really get on my nerves, but I couldn’t curse them back bec customers (no matter how wrong and offensive they are) are always right. But once the call is done, so was my composure—–mura galore before I took the next call.

So really, I was trained to exercise a whole loooooooot of patience in the past and to maintain self-control no matter how horrible the customer was.

So it really sucks to be on the other side for once and be given a crappy service just because they’re fucking tired of their lives or the previous customer was an ass. At the end of the day, everyone is fucking tired and you don’t know what crap one of your cutomers took from their own clients as well, so be effing nice even if it sucks, even if you’ve taken crap from your own boss too because guess what, that is life!

Nothing in particular triggered this post and this rant though. This just popped out of my head. LOL. JK, last night, tired from doing field work all day, not to mention the night before and I just wanted to bring home a nice dinner for myself real quick and this effing new girl from this place I love was OBVIOUSLY having a bad day. I noticed that she was getting impatient with the customer before me who took all the time in the world to fish the BEST chicken there ever was in the serving tray. When it was my turn, I courteously asked for a beef steak “take out”, which she obviously wasn’t paying attention to because she put the beef on a plate so I had to tell her again politely, “miss, iputos ra.”

I didn’t know she was sooo mad at the whooooole world and as expected she threw my food on top of the dish trays instead of handing them to me properly. I was thinking, “What the fuck did I do to you, girl?!”

I am not the type to spark an argument with people because let’s be real, I wouldn’t win in any of those haha and I don’t ever wanna pick a fight with my food servers ever, but I’ve done this once (to a short-tempered, lying LBC girl) and just told the cashier “mainit ulo ng server nyo noh?” before I left.

I knew I couldn’t let that moment pass without doing something to correct her attitude. When I was younger, I could take a crap from everyone, but I realized, I’ve been through the worst in life but I never took it out on strangers and that should be the same for everyone. For all I know, they could be facing so much worse. So I had to make sure that she learned her lesson without demeaning her.

What I told the LBC girl after she wrapped my package in a calm manner (I was trying hard to) “next time miss wag masyado mainit ulo mo.” Then she defensively denied that she was angrily tossing and taping my package.

To be honest, I could really feel (and I’m not the first person to say this) that somehow, it boils down to me being “Tagalog” in Cebu, why I get the crappy customer service (calls for another post soon!), which is why I do try my best to learn Cebuano, but that’s just my personal observation in general, but kudos to a number of Cebuanos who are genuinely kind and accommodating! You deserve all love in the world!

mars2

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