In December of 2015, I made up my mind to finally quit my job in an Australian BPO company. No one in my family knew, but I told my friends in the office and my immediate supervisor whom I have grown close with.
Looking back, I knew I almost had the perfect job. It had a great basic pay. Their policies aren’t as strict as those of the bigger companies in the same industry. We were catering to Aussies so with the little time difference between AU and RP, our schedule was also very favorable. Office location was along ADB avenue, so the commute was very easy for me, not to mention that we were very near 3 of the major malls in the metro. People were nice and accommodating. Our supervisors were all very helpful. We had the perks of a typical BPO workplace. What more could I have asked for, right?
Then again, I grew tired of a lot of things. There was a major factor which I can only keep to myself. Then there were reasons that in a sense helped me think things through and then eventually helped me reach a final decision.
First, there were the changes that the management have constantly implemented. They are a very young company and I get that they have to build new strategies every now and then, but those changes drastically increased over time and affected not only their employees, but a lot of their clients as well. We saw how their company’s own clients took advantage of one another to avoid the burden of the said changes. Plus, they also made changes internally including some employee benefits that were one of the major reasons why I took the job in the first place.
Changes were also made with our schedules so my little group in the office was broken apart, at least in terms of having lunch together and all. Not to sound such a baby, but I admit I was a little clingy and I loved talking to and bonding over food with them. Made the already stressful work easier. Although that didn’t last long as I unexpectedly found new people to have lunch with, including my supervisor who has become a friend too.
Second, I knew that when I took that job, it was only going to be temporary. I had a plan to save up for a camera and workshops so I could go on in becoming the next America’s Top Photographer. Charrr! Seriously though, that was the plan all along, ever since I quit my job in the hospital. Unfortunately, I didn’t save enough as I splurged on my film photography hobby and on food. Yes, FOOD! I still couldn’t figure out why, but I didn’t have any savings at all.
Third, I was getting tired of talking to irate customers, which grew in number along with the changes that the company implemented. There even came a time that we honestly didn’t want to take the calls anymore because the customers were getting so impatient and rude that it became traumatic for me (callcenter virgin). And to think that Aussies are the most polite customers.
Lastly, one of my office friends offered me a home-based job and even though it wasn’t a sure thing, I took the risk, thinking that it was a sign for me to finally quit my job. So I quit when I got back from the holidays last year.
I finally told my parents a few days before my last day at work. My mother was surprised, but I knew I had to make that decision on my own. I knew I couldn’t tell them without a back up plan, so I told them I wanted to work full-time from home.
I applied for the home-based job, waited for 3 months for the whole application process to finish only to be turned down in the end. To be honest, I was led on to believe that I will get the job. My friend’s friend who referred me had to tell me that I had been an unfortunate victim of their manager’s power trip to console me, but I had to pick myself up as well and went back job hunting. To no avail, I failed to find a job, because I was either extremely picky or unqualified.
That, along with my grandmother’s death and break up with the ex, all happening simultaneously were 3 of the most devastating things that happened to me last year. Those almost pushed me over the edge and I didn’t know where else to go. My office friends were half-kidding that I take my job back, but thanks to them and their insane updates on even bigger changes in the company, I knew I wasn’t going back.
So there I was, devastated, heartbroken and broke. I didn’t know where else to go but to Him.
Then soon, I realized, working in the said company wasn’t all bad. I had really amazing supervisors and trainers that were not only very patient and helpful but kind people as well. I also got to work with colleagues that were very welcoming, extremely funny and equally helpful. Lastly, I met friends I never even thought I’d be friends with. They made me laugh, they chatted with me during and outside work, they taught me so much about life and they bonded with me over FOOD! (Have I not emphasized that enough? LOL). They all made my experience in a BPO company worthwhile and they helped me adjust easier with all their horror stories from their previous BPO companies and tips in providing great customer service.
Also, everyone was telling me I was very lucky to have worked for that company as it wasn’t the typical contact center with the strict KPIs, and all that shizzz I’m glad I never experienced.
Looking back, I didn’t think I’d reach such a low point in my life. I didn’t know I could go that low. I’m pretty sure it was my worst year, but like I said, it definitely was my best as well. It was a real roller coaster ride for me with all the ups and downs, but I’m glad that not once did I feel disregarded by God. I’m just glad that He was there with me all along. He made sure that it wasn’t going to be all bad for me so I’m even more sure now that He will hold my hand through the good and the bad times, in all the days ahead.
TRIP DOWN MEMORY LANE: I’m traveling back in time to write about those 2016 moments that I haven’t had time to in the past year. This is mainly for my own benefit as this blog has been my personal diary for the past 5 years. If you happen to have a chance to share in the joy or to empathize with me, I will be more than grateful as life is better lived when shared. Have a great 2017! Cheers!